How can we help?

We accept PayPal, credit and debit cards (processed securely by Adyen) and bank transfer. Prices are shown in your local currency at checkout.

EU (outside Poland): €12.90, free from €165. UK: £16.90, free from £145. US and rest of world: $19.90, free from $165. Poland: 12.90 PLN, free from 300 PLN.

Most of Europe including the UK, Switzerland and Norway, plus the United States, Canada, Australia and New Zealand. Israel receives automatic watches only. The full list is in the shipping article.

It arrives by email right after you pay. Not there? Check spam and promotions, then write to us with the email address you used. The confirmation also holds the link to your order status page.

Send us your order number and, if it arrived damaged, a photo of the box and the product. We contact the courier and arrange a replacement or refund, so you do not have to.

Open the order status page from your confirmation email and press the Withdrawal Button, or use the Return link in the site footer. No login needed. Send the item within 14 days to our warehouse in Błonie, Poland. Full steps.

Once the parcel reaches our warehouse, the system issues the refund to your original payment method. It arrives within 14 days of delivery to us.

Choose "Warranty claim" on the contact form and describe the fault. We cover all shipping costs in warranty cases: you get a FedEx label and a free pickup. How claims work.

Repairs usually take between 14 and 30 days from the day we receive the device. We keep you updated by email until it is on its way back.

Out-of-warranty repairs cost an operational fee of €45 / $45 plus shipping, and we confirm before any work starts. Outlet products have a 6-month warranty.