Mudita warranty claims

How to claim

1. Email support@mudita.com or open the contact form.
2. Add your proof of purchase (receipt or invoice), the product, and what happens, when it started and when it occurs.
3. Attach photos or a short video of the fault. For Kompakt, you can also send a support ticket from Mudita Center, which attaches the phone's log file.

Some problems can be fixed remotely, so we will first help you troubleshoot. We reply within 24 hours on business days and within 48 hours at weekends. Repairing the device yourself or at an unauthorised service voids the warranty.

Shipping

We cover all shipping costs in warranty cases. Once your case is registered, you receive a return shipping label. Schedule a free pickup from your home or drop the parcel at any FedEx location.

How long it takes

The estimated repair time is 14 to 30 days from the day Mudita Service receives the device. In exceptional cases, such as missing parts or peak season, it can take longer and we will tell you. Kompakt has a 2-year warranty; for other products see the warranty cards section.

After the warranty

Out-of-warranty repairs start with an operational fee of $45 or €45 plus shipping, paid before you send the device. After the assessment we send a quote, and the repair only goes ahead once you approve and pay it. Outlet products have a 6-month warranty that does not cover the visual defects listed in the product description.