Orders, returns and warranty
Payment, shipping costs and countries, delivery issues, the 14-day return, warranty claims, repairs and the Outlet.
Buying and shipping5 articles
How can I pay for my order?
You can pay in our online store with PayPal, a credit or debit card, or a...
How much does shipping cost?
Shipping costs depend on where your order is delivered. Each region has one standard shipping rate,...
Which countries does Mudita ship to?
Mudita ships to many countries across the world, but there are some markets where we do...
Where can I find my order confirmation?
After you place your order, you should get an email with the order confirmation. These are...
Delivery issues
In case of issues with your shipment, please feel free to reach out to our Customer...
Returns and refunds1 article
Warranty and service4 articles
Mudita warranty claims
Contact support with your proof of purchase and a description of the fault. If the device...
How to get service for your Mudita product
Need help with your Mudita device? Follow these steps to get warranty repairs, post-warranty service, or...
Find your warranty card
Download your product's warranty card below. The Kompakt card is one PDF in eight languages. To...
How do I contact Mudita customer support?
Submit a support ticket and our agents should respond within 48 hours, usually quicker. We work...
Outlet6 articles
Benefits of buying Outlet products
Here are some reasons why it is beneficial to choose outlet products. See below. Fully-Functional products...
Outlet product categories
Products available through our outlet are classified based on three categories, based on their visual condition....
Is there a warranty on Outlet products?
Like all other products sold in our store, outlet devices are also protected by a warranty....
Can I return Outlet items?
Just like with new products purchased in our store, you can withdraw from your purchase of...
Outlet terms and conditions
Outlet purchases are covered by section 9 of our store terms and conditions. What section 9...
Will new items be added to the Outlet?
Yes. The Outlet has a limited number of pre-owned products, and we add new items when...
16 articles in 4 groups.