An OS update fails on Kompakt

Try the update again on a stable internet connection, check that downloads over mobile data are allowed if you are not on Wi-Fi, then restart Kompakt. A factory reset is the last resort.

Try these steps in order

1. Check for the update again

1. Make sure Kompakt is connected to the internet
2. Press the Control Center button
3. Tap the Settings icon
4. Tap Software Update
5. If an update is available, tap Update

2. Check your connection

Use a stable Wi-Fi network if you can. Updates are large, and a weak signal can stop the download.

3. Allow downloads over mobile data

If you have no Wi-Fi, Kompakt needs permission to use mobile data:

1. Press the Control Center button
2. Tap the Settings icon
3. Tap Network & Internet
4. Tap Mobile Network
5. Tap the Mobile data Toggle switch to allow Kompakt to use mobile data

4. Restart Kompakt

Hold the power button for 2 seconds, select the power off option, then press the power button to turn it on again. Try the update once more.

5. Factory reset, only as a last resort

A factory reset deletes everything on your phone. Your MuditaOS K version stays the same. Back up first with Mudita Center: under Your Kompakt, click Overview, then Create backup.

1. Press the Control Center button
2. Tap the Settings icon
3. Tap System
4. Tap Factory Reset
5. Tap Factory Reset
6. If you are sure you want to delete all your data, tap Factory Reset

Still not working?

Contact customer support and tell us your MuditaOS K version and at which point the update stops.