Pick your product below to download its warranty card or terms. To make a claim you need your proof of purchase, such as an invoice, receipt or order confirmation with proof of payment.
Mudita Kompakt
Download the Kompakt warranty card (PDF, 231 KB). One file in English, German, Spanish, French, Italian, Dutch, Polish and Portuguese.
| Warranty period | 24 months from first sale. Battery: 12 months. |
|---|---|
| Covers | Defects in materials and workmanship of Mudita devices and accessories |
| Does not cover | Drops and other mechanical damage, liquid damage, normal wear, repairs by unauthorized people, changes to the factory software, third-party apps |
| Where it applies | USA, Canada, Australia, New Zealand, United Kingdom, European Union, Iceland, Switzerland, Norway, Liechtenstein, Monaco, Serbia |
How to claim for Kompakt
- Fill in the support form or email support@mudita.com, and attach your proof of purchase.
- If the phone has to be sent in, back up your data, turn off your screen lock and delete your data first. The repair may erase it.
- Pack the phone well, ideally in its original box, and send it to the address support gives you.
Mudita replies within 14 days of receiving the phone. If the claim is accepted, the repair or replacement is done within 30 days of the phone reaching the service point.
Other products
| Product | Warranty documents |
|---|---|
| Harmony 2 | US and global, Mexico |
| Bell 2 | US and global, Mexico |
| Harmony (first generation) | English and US, also in Polish, German, French and Spanish |
| Bell (first generation) | English and US, also in Polish, German, French and Spanish |
| Pure | English and US, also in Polish, German, French and Spanish |
Lost your warranty card?
You can download it again from this page. For Kompakt, the claim depends on your proof of purchase, not on the paper card. If you bought from a Mudita partner store, keep that store's receipt.
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